Ford Motor Company Region Zone Manager Barry Parker presents Raabe Ford General Manager Randy Custer with the 2011 Overall Service Satisfaction trophy as Service Manager George Berelsman and the rest of the service team look on.  The service team consists of, in no particular order, Service Writers Ben Neumeier and Tim Smith; ASE Master Technicians Larry (Smitty) Smith and Ron Reindel; Ford Senior Master and ASE Master Technicians Larry Miller and Craig Honigford; Ford Master Technician Tony Langmeyer: and Ford Trained Technicians Brian Mueller and Andrew Courter.  The Overall Service Satisfaction Trophy is a traveling trophy throughout the year and the dealership with the highest overall service satisfaction for the year ending in September wins $1,000 and permanent possession of the trophy.  Overall Service Satisfaction is based on surveys returned by customers after repair visits, warranty and customer-paired repairs.  Raabe placed first in the Detroit Region in Zone 4.  In addition to the trophy, Custer and Berelsman and their wives were honored at an executive dinner reception at the Henry Ford Estate in Dearborn, Mich., on Nov. 2nd with Senior Ford Customer Service Division management.